Privacy Policy

Our Privacy Policy explains the collection and use of personal information collected and used from our website and your right to see it and change it. We reserve the right to modify or remove parts of this policy at any time.

Personal information

We are aware of the importance of protecting the privacy of individuals personal information. It is collected when you fill in any form on this website and is used only for the purpose for which it is submitted or related to how we provide our service. The information can be seen by the website administrators, our staff and contractors and other service providers who may work for us. They respect the confidentiality of personal information held by us. We suggest not submitting any sensitive personal information in online forms.

Holding of information

If you provide personal information, it shall be held by us indefinitely and shall not be sold or published. We may engage third parties to provide you with hearing related products or services on our behalf, and in those circumstances, we may have to disclose your information to them.

Collecting information and cookies

We collect statistical information about your visit to the website to help us improve our service and website performance . This information is gathered in aggregate form only and does not identify you personally.

The website uses Google Analytics to help us understand how visitors use our site. We may also use Meta Pixels for tracking how visitors use our site. We use cookies that allow analysis of use, including but not limited to details of the search, pages visited, date and time of the visit etc.

In addition, and from time to time, Oracle Hearing may undertake Google Remarketing and Meta Remarketing, to advertise our products and services. As a result of visiting our website, you may then be shown targeted remarketing ads about our products and services. These displayed ads are triggered from your website visit; we cannot see any personal data of any individual user.

We use Google Ads Enhanced Conversions tracking, to track the performance and measurement of our Google Ads campaigns. With this, if you complete our online form, your provided email address will be sent in a secure way, using a one-way hashing algorithm, to Google, as part of their new ads measurement conversion tracking method.

You have the option of turning off all cookies by making changes to your browser or Meta settings as applicable.

Correcting personal information

Under the Privacy Act 1993 you have the right to access and ask to correct or delete information held about you. It is our intention that your personal information shall not be used in any way that is not in keeping with applicable privacy laws of New Zealand. However given the nature of websites and the digital realm, no data transmission using the internet can be guaranteed to be 100% secure and we will not be held liable for events resulting from unauthorised access to your personal information.

Please contact us if you have any questions.