Good service

I found the care and level of service fabulous. I went in thinking I needed my ears syringed as I had been missing out on conversations at work only to find I needed hearing aids and had a hearing loss. He was as excited as me that I could hear so much that I had missed out on. Shantau explained all the options available to me and he listened to what I could afford. I don't miss any conversations now😊I absolutely recommend Oracle Hearing, Shantanu especially provided a great level of care and service.

Many years of hearing trouble , missing out on important and informative conversations. Popped in to get a hearing test and was met with absolute care and passion. This team really knows their stuff but more importantly know people and how to treat them. Blown away with my new ears , got home and could hear all the birds I had been missing out on .from the bottom of my heart thank you so so much.

Very impressed with the servise

Like most people I had put off doing anything about my hearing for way too long. I have friends who are not happy with their hearing aids (not from Oracle) but a chance encounter with another friend told me how amazing hers were, and how amazing the service she received from Oracle Hearing. She dealt with Shantanu in the Wairarapa practice. Based upon her experience and improvement in social settings, family and general life - by hearing the things she missed, I finally decided to do it too. But I was not going to just go to one audiologist, this is a big move for me and expense.I decided to visit the Upper Hutt clinic to see Shantanu and also I went to another unnamed clinic near me in Wellington city. The difference between the 2 clinics was astounding. Oracle with Shantanu made me feel very cared for, the testing was thorough (my hearing had dropped to 18% of normal). It was truely professional and he explained everything that I needed to know. Afterwards I was asked if I wanted to try a hearing aid - yes please and that was an amazing experience also. I think one of the glaring differences between the 2 clinics was that Oracle cared. Cared about me and helping me. Honestly, the other clinic cared about just selling me the hearing aids.The most outstanding way Oracle cared is that they insisted that I was eligible for ACC payment assistance with the aids. I had worked in a noisy industry for many years, but retired from that 18 years ago. No matter - ACC will help said Shantanu. He did all the paperwork and applications and then ACC notified me of the result, not him. I was then able to take my ACC claim acceptance anywhere, any audiologist. Of course I went back to Oracle.But the "other" audiologist was very against any ACC claim or even trying. No "they will decline you" they said. We will not do any application. But if you buy this week we will give you a $1,300 discount. Alarm bells were going off. The testing was not professional like it was at Oracle - it was all about $$$$. They did not even use a soundproof booth to do the testing (and we are talking a reputable business, not a backyard operation).So to summarise, I absolutely recommend and can guarantee you that Oracle is a great place to help you. I have done this review of my own volition, I do not often do reviews, but Shantanu and Minoti are lovely to deal with and know how to help you.Good luck and - just do it. I am loving hearing again in discussions and I actually hear the right words now!!!!Barry

Shantanu at Oracle has been efficiently dealing with my ear-wax removal for some years, and is always accessible and efficient. He carried out a full hearing test last year which showed some (age-related) degradation in upper registers, which affects mainly speech recognition. While not yet severe he pointed out situations where I would likely notice a difference with a hearing aid, however, never pushed me into a decision. I took some time in finding out as much as possible about hearing aids and went back to Shantanu several times with queries, before opting for a moderately advanced aid. The process included a trial fitting, then customisation of my specific devices with two further follow-ups included in the cost. I'm now getting used to wearing hearing aids and appreciate the fairly dramatic improvement, particularly in speech from TV and general conversation.I have no hesitation in recommending Oracle who provide a genuinely personal and professional service.

I recently purchased new hearing aids through Oracle Hearing Limited, Upper Hutt. These are an upgrade to the first hearing aids I brought which were also purchased through Oracle Hearing Limited, Upper Hutt.Hearing aids are expensive and so I looked at other suppliers in the Wellington region, including one in Auckland. I was looking for a supplier with less expensive alternatives.I soon realised that I wanted to speak to someone face to face. I needed someone I was comfortable talking with and someone I trusted to give me good information so that I could make some sound decisions for myself. For these reasons I went back to Shantanu and Minoti Kirtikar at Oracle Hearing Limited, Upper Hutt.After I was satisfied with the answers to my questions, I was given a hearing test to confirm Oracle records were correct, a test I didn't have to pay for. We then discussed Phonak Hearing Aids. A loan pair were then adjusted for my hearing. I was then given them for a 2 week trial. After 2 weeks I went back. I was satisfied with the trial and have since purchased a brand new pair of Phonak Hearing Aids. I am very pleased with my purchase but even more pleased that I have professional, friendly, face to face advice and assistance readily available when I need it.Wiki RangiUpper Hutt

We were recommended Oracle Hearing for hearing aid service after not being satisfied by the service provided by other companies.From the first appointment my husband, who has early onset dementia, felt relaxed and confident with Shantanu. They shared some good laughs. The tests were fully explained before and after. Any concerns I had were discussed as well. Shantanu took the time to adjust the hearing aids both electronically and with the ear fitting until everything worked as well as possible. We had an extra visit to ensure things were working. Minoti sorted the paperwork and payments with ACC magically. There is a lot more chatter and many laughs in our house, now, because the aids selected, setup completed and fitting done are the work of a craftsperson.We would both recommend Shatanu and Minoti at Oracle Hearing for excellent quality hearing aids delivered with delightful, prompt and accurate service.

Excellent service, great to work with

A BIG THANK YOU to Shantanu for his very caring nature and explanations about my hearing tests and devices. It was much appreciated.AAA+++ for service at time of consultations, very professional and organised and always followed up for the next appointment.Feeling so much more comfortable chatting again with my family and friends.I highly recommend Shantanu & Minoti at Oracle Hearing.