Testimonials

Five years ago Mrs Siew-Khim Robb was a novice at using hearing aids. But that has all changed, so when she recently replaced her old aids she had clear expectations of how new ones should perform.

“I went to a clinic that fitted me with aids that didn’t work, even though we tried for four years. Eventually I had  to buy another new set from the same supplier, but still had problems hearing, and after six weeks of trialing and adjustments of this SECOND set I returned them, ” Mrs Robb says.

“The clinic was associated with a major hearing aid manufacturer so I thought, okay, I’ll try my chances with an independent clinic. Oracle Hearing’s name came to mind.

“After my first consultation I was confident that this time it would work, and it did. Minoti and Shantanu asked about the problems I had with the previous aids, and tested to make sure all was okay with the new ones. They heard what I was telling them. I think the previous clinic listened, but didn’t hear; they just seemed to want to sell.

“Minoti and Shantanu are delightful and so helpful. They are professional and very caring, and work well with me. I tell my friends that they have the patience to listen and sort out a working solution. Their after-care is excellent; the door is always open for ongoing care and support.

“I now hear so much better in so many situations that were difficult earlier — on the speaker phone; at social activities, watching TV, visiting family — it is all good.”

Mrs Siew-Khim Robb

Mrs Jennifer Siemonek has been wearing hearing aids for six years and until now has never been very happy with them.

“They were uncomfortable, and all the time it felt as if they were blocked — the sound was muffled so I just couldn’t hear clearly. My family was always on at me to wear my hearing aids. ‘You don’t have them in, do you Mum,’ my daughter would say. But, oh yes I did!”

“I was driving through Carterton when I saw the sign for Oracle Hearing so I decided to see what they could do. Well, they are really excellent; this is definitely the place to come. Minoti and Shantanu are so very helpful; it’s good working with them. I’ve even recommended them to someone else who is having trouble with their aids.

‘The new aids are really fantastic, I swear by them. I’ve worn them for a few weeks with no complaints, unlike the others when problems occurred immediately with wind noise — not these ones, they are great. I am now hearing things I’ve never heard before. I can adjust them too, and block out background noise that crowds out what I am trying to hear, I could hear my daughter clear as anything when we were in a noisy café.

“I also know so much more about how to care for them. Minoti gave me a drying kit and I had to ask ‘what’s this for?’ I’d never seen one before. ‘It’s for putting you aids in at night to dry them out.’ No one had ever told me that before, or that I could wash the moulds. I didn’t know any different.”

Mrs Jennifer Siemonek

Carterton resident Mr Trevor Smith’s hearing aids now perform like a “singing and dancing model — hearing is so much easier”, he says.

Trevor purchased his aids from a Masterton clinic, but unhappy with their performance came to Oracle Hearing’s clinic in Carterton to have them tuned.

“Shantanu ran tests that I’ve never come across before,” Trevor says. “He knew what he was doing. I suggested to a friend that he also go see Shantanu, with the same outcome: Shantanu has a knack for achieving results.

“I never knew that I could switch the aids to tele-loop until Shantanu showed me how. No one had bothered to explain this to me before! Church has a circuit and I only need to push a button twice to bring up the sound.

“Many smaller hearing clinics that used to be right on the ball are gone now, bought out by hearing aid companies or larger chains. Oracle Hearing gives excellent service and delivers results.”

Mr Trevor Smith

“It’s a pleasure working with Shantanu and I say that wholeheartedly. Right from the very beginning nothing was any bother. He explained all the hearing tests in detail and what would follow afterwards. The process can be very frustrating, but Oracle Hearing made it right and directed me to the hearing solution I should have rather than the latest ‘gadget’. We even discussed what colour my hearing aids should be. I wanted silver but no, evidently silver would reflect off my bald head. They recommended black, and now when I a wear them nobody notices! They always explain the reasons for their decisions.

When I walked out of the clinic with my hearing aids in for the first time it was like walking onto the set of Alfred Hitchcock’s movie ‘The Birds’. It was astonishing! And my family just can’t believe that they don’t have to shout now to be heard!

I work in civil construction and some of my friends at work have similar hearing issues. I will be recommending that they go to see Oracle Hearing.”

Mr Collings

“Shantanu at Oracle Hearing is absolutely awesome. I rate him 10/10 for everything. I have a noise-induced hearing loss mainly in my left ear. A while ago I consulted a clinic in Lower Hutt but their solution was expensive. I couldn’t afford it on a pension so I did nothing.

A friend recently suggested I go to Oracle Hearing. Shantanu helped me access the ACC funding which was a big help. My new hearing aids are good for watching TV as I can tune them into the set, and hearing when I am driving is greatly improved. We’ve just celebrated my son’s 50th birthday and even in the noisy crowd I could hear the person I was talking with.

Shantanu said to come back anytime if I had any problems; it didn’t matter whether it was 2 or 10 years later.

What is my advice if you are looking for a hearing clinic? Don’t go anywhere else, just go see Oracle Hearing. I have experienced other clinics and Oracle Hearing is the best.”

Mr Andrews

“I suffered from a loss of hearing attributed to my involvement in the New Zealand Services on overseas duty. I was assessed by Oracle Hearing and they recommended a suitable pair of aids. The gain in my hearing has been quite beneficial especially in places I would avoid such as group activities where I was not aware I was already starting to lip read.

I can now hear my cat purr. There are sounds I had forgotten which I can now hear.”

Mr Dittmer